Help Center

An eSIM is a digital SIM card built into your device — no physical card needed. Scan the QR code after purchase to install, perfect for travelers who want instant local connectivity.

1. Pick your destination country
2. Enter trip days and data needs
3. The system recommends the best-fit plans
4. Choose one and complete payment
5. Receive the installation QR via email or app

Free eSIM is a zero-cost trial — install it to verify your device is compatible before buying a paid plan. It contains no data. If you've never used an eSIM, we recommend trying Free eSIM first to confirm everything works.

Most mainstream phones released after 2018 support eSIM — iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3 and later, etc. See the compatible devices list.

Quick check: Open Settings → Cellular (iPhone) or SIM Manager (Android) and look for an "Add eSIM" option.

Yes. Most eSIM-capable phones support dual-SIM (physical + eSIM). You can keep your home carrier for calls and texts while using Yoho eSIM for data.

Plan inventory and carrier tiers change in real time. When there's no SKU exactly matching your input, the system shows the closest in-stock plans and clearly explains any coverage or data-tier differences.

You can enter any number of days. The system computes a data recommendation based on your days and matches the closest available plan — e.g. for 11 days it may suggest a 10-day or 15-day plan with the difference clearly shown.

Carriers offer promotional pricing on popular tiers (e.g. 7-day 5GB), which can be cheaper than a proportionally-priced custom plan. When this happens, the system shows the preset alongside so the savings are clear.

Total data plans: One pool you share across the whole trip (e.g. 10GB over 7 days, flexible usage).

Daily data plans: A fresh quota each day (e.g. 2GB/day for 7 days). Unused daily data does not roll over.

If you'd rather not think about usage, unlimited is usually the easier choice.

You can top up anytime through the Yoho Mobile app. Plans with Yoho Care also keep a basic low-speed connection after the high-speed data is used up. If you'd rather not worry, unlimited is usually the easier choice.

After purchase, you'll receive a QR code. Scan it in your phone's settings to install. We recommend installing over WiFi before departure. See the installation guide for step-by-step instructions.

Most plans start counting the validity period only when you connect to the local network at your destination for the first time. Installing in advance does not activate it early, so you can install before leaving home.

1. Make sure the eSIM line is enabled and data roaming is on
2. Set Yoho eSIM as the preferred data line
3. Try restarting your phone
4. Manually select a local carrier network
5. If issues persist, contact live chat support

Some plans support it — these are labeled "Hotspot" on the plan card. If you need to share data to other devices, pick a plan with the hotspot tag.

• Unactivated eSIMs: Eligible for full refund
• Device incompatible: Refundable after verification
• Verified technical issues: Handled per policy
• Activated and in use: Not refundable

See refund policy for full details.

If your eSIM is not yet activated, you can request a refund or switch to a different plan. If already activated, you can top up data or extend the validity through the Yoho Mobile app.

Yes. Yoho offers multi-country eSIM plans (e.g. Japan + Korea, Southeast Asia bundles) — typically cheaper than buying separate single-country plans. Just pick multiple countries on the product page and the system will surface multi-country options.

• Live chat: Tap the chat icon at the bottom-right of any page (recommended — fastest)
• Phone: +447458038506
• Email: support@cherrytravelesim.com

Best channel by issue type:
- Install / activation / connectivity: Live chat — real-time troubleshooting
- Orders / refunds: Live chat or email
- Partnerships: Email support@cherrytravelesim.com